Refund Policy

Last Updated: August 2026

Introduction/Purpose

This Refund Policy outlines the terms and conditions under which brandplummarketing.com ("we," "us," or "our") will process refund requests for our software as a service (SaaS) offerings provided through the website brandplummarketing.com ("the Site"). This policy is designed to ensure transparency and fairness in our refund practices while providing maximum legal protection to our business.

Scope and Applicability

This policy applies to all users ("you" or "your") who purchase or subscribe to our services via the Site. By using our services, you agree to be bound by this Refund Policy. If you do not agree with the terms outlined herein, you must refrain from using our services.

Definitions

  • Service(s): Refers to the software and related services provided by brandplummarketing.com through the Site.
  • Subscription: Refers to the payment plan selected by the user for accessing our Services.
  • Refund Request: A formal request made by the user for a refund of fees paid for the Services.

Main Policy Content

1. Refund Eligibility

Refunds will be considered under the following circumstances:

  • If you cancel your subscription within the first 14 days of the initial purchase, you are eligible for a full refund.
  • If you experience a technical issue that we are unable to resolve within a reasonable timeframe, you may request a refund.
  • Refunds will not be granted for any subscription fees paid after the initial 14-day period unless otherwise specified in writing.

2. Refund Process

To initiate a refund request, you must:

  1. Contact our customer support team via email at quote@brandplummarketing.com or by phone at +380667915341.
  2. Provide your account details and the reason for the refund request.
  3. Submit your request within the applicable refund period as specified above.

Upon receipt of your refund request, we will review it and notify you of the approval or rejection of your refund within 14 business days.

3. Refund Method

If your refund request is approved, the refund will be processed using the original payment method. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

User Rights and Obligations

As a user, you have the right to:

  • Request a refund in accordance with the terms outlined in this policy.
  • Receive timely communication regarding the status of your refund request.

You are obligated to:

  • Provide accurate information when submitting a refund request.
  • Comply with the terms and conditions set forth in this policy.

Limitations and Disclaimers

We reserve the right to refuse a refund request if:

  • The request is made after the specified refund period.
  • The user has violated any terms of service or engaged in fraudulent activity.

Our liability is limited to the maximum extent permitted by law. In no event shall brandplummarketing.com be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our Services.

Data Protection/Security

We are committed to protecting your personal information. Any data collected during the refund process will be handled in accordance with our Privacy Policy, which is available on the Site.

Changes to Policy

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of our Services after any modifications constitutes your acceptance of the revised policy.

Contact Information

If you have any questions or concerns regarding this Refund Policy, please contact us at:

Company: brandplummarketing.com
Phone: +380667915341
Email: quote@brandplummarketing.com
Address: 6 Svobody Ave, Lviv, 79008, Ukraine

Governing Law and Jurisdiction

This Refund Policy shall be governed by and construed in accordance with the laws of Ukraine. Any disputes arising from or related to this policy shall be subject to the exclusive jurisdiction of the courts located in Ukraine.